Our Greatest Asset
Our team members are our greatest asset. Through investing in our hiring and extensive training processes our agents for our call center in Cebu share in the core values of service quality. The result is a motivated team of agents focused on teamwork with one of lowest attrition rates in the industry.
Dedicated Team Assignment Approach
Bigfoot’s call center in Cebu assigns teams that are dedicated to only one client, so unlike others, we do not pool our agents among various campaigns, hence developing a deep understanding and commitment to your brand and your product offerings.
World Class Infrastructure
For our call center in Cebu, we have invested in dedicated telecom lines and a U.S. based switch that provide clear voice quality managed by Call Center IT and CRM system that ensures the highest level of quality and call monitoring. Overseeing our telecom and IT systems is a 24/7 expert technical support team.
Multiple Channels of Communication
- Voice – telephone out-bound and in-bound communications
- Email – email customer support and response
- Online Chat – real time chat to support online users
Reporting Capabilities
Through our call center in Cebu, we generate customized reports and monitor calls, aimed at facilitating a high level of performance and service quality. This provides a progressive evaluation system that enables us to continuously analyze the efficiency and effectiveness of our customer care and telemarketing professionals.
